Verzendbeleid

Kanyona is committed to providing clear, fair, and compliant shipping policies in line with EU regulations. By placing an order on www.kanyona.com, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to all countries within the European Union. If you are outside the EU, please contact us at info@kanyona.com for assistance.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and order weight. All charges, including VAT, will be clearly displayed before you complete your purchase.

3. Delivery Times

Orders are typically processed within 1–3 business days. Estimated delivery times vary by destination:

  • EU countries: 3–7 business days.
  • Local (Netherlands): 1–3 business days.

Please note that delivery times may be affected by external factors, such as public holidays or customs procedures.

4. Tracking Information

Once your order has been shipped, you will receive an email with tracking details. You can monitor the status of your shipment via the courier’s website.

5. Customs and Import Duties

For orders within the EU, no additional customs duties apply. Customers outside the EU may be responsible for any applicable customs fees or import taxes.

6. Lost or Damaged Packages

In compliance with EU consumer law:

  • If your package is lost or arrives damaged, please notify us immediately at info@kanyona.com.
  • We will arrange for a replacement or refund once the issue is verified with the courier.

7. Right of Withdrawal

Under the EU Consumer Rights Directive:

  • Customers have the right to cancel their order within 14 days of receiving the goods.
  • To cancel, please email info@kanyona.com with your order details.
  • Products must be returned unused, in their original packaging, at the customer’s expense unless the goods were damaged or incorrect.

8. Contact Information

For any shipping-related questions or concerns, please reach out to us at: